Last Updated: January 15, 2026 | Effective Date: February 1, 2026
1. Introduction and Scope
Synergy Well Life. ("Synergy Well Life," "we," "us," or "our") is committed to
protecting the privacy and security of your personal and health-related
information. This Privacy Policy explains how we collect, use, disclose,
store, and protect information when you use our website, mobile applications,
telehealth services, wellness programs, insurance marketplace services, and
other healthcare-related offerings (collectively, the "Services"). This
policy applies to all users, including patients, healthcare providers,
visitors, and business partners throughout the United States.
2. Definitions
"Personal Information" means any information that identifies or relates to an
individual, including name, email address, phone number, date of birth,
billing details, and insurance information. "Protected Health Information
(PHI)" refers to medical records, diagnoses, treatment information,
prescriptions, lab reports, and other healthcare-related data protected under
HIPAA and applicable U.S. healthcare privacy laws.
3. Information We Collect
3.1 Information You Provide: Full name, date of birth,
contact details, insurance information, medical history, symptoms,
prescriptions, payment information, uploaded reports, wellness goals, and
communication preferences.
3.2 Information Collected Automatically: IP address, browser
type, device identifiers, usage analytics, cookies, operating system,
geolocation data (with permission), and interaction behavior on our platform.
3.3 Information from Third Parties: Insurance providers,
laboratories, pharmacies, healthcare providers, payment processors, and
authorized wellness partners.
4. How We Use Information
We use your information to provide healthcare consultations, schedule
appointments, process payments, maintain electronic health records, verify
insurance eligibility, improve our platform, personalize services, communicate
important updates, ensure security, prevent fraud, and comply with applicable
laws and healthcare regulations.
5. Legal Basis for Processing
We process information based on patient consent, contractual necessity,
compliance with legal obligations, healthcare operations, legitimate business
interests, and emergency medical situations where permitted by law.
6. HIPAA & Privacy Compliance
Synergy Well Life follows HIPAA, HITECH, and applicable U.S. healthcare privacy laws.
Access to Protected Health Information is restricted to authorized personnel
and healthcare providers directly involved in your care.
7. Information Sharing
We may share information with licensed healthcare providers, pharmacies,
laboratories, insurance companies, payment processors, cloud infrastructure
providers, and government authorities when legally required. We do not sell
personal or medical information to third parties for advertising purposes.
8. Security Measures
We implement industry-standard safeguards including AES-256 encryption, secure
cloud hosting, multi-factor authentication, role-based access controls,
intrusion monitoring, secure APIs, and ongoing security audits to protect
your information.
9. Data Retention
Medical records and healthcare-related data are retained in accordance with
federal and state healthcare regulations. Some records may be retained for
several years as required by applicable laws and insurance requirements.
10. Your Rights
Depending on your state of residence, you may have the right to access,
update, correct, delete, or request portability of your personal information.
You may also withdraw marketing consent at any time.
11. Cookies & Analytics
We use cookies and analytics technologies to improve functionality, understand
user behavior, personalize experiences, and maintain platform security. You
can manage cookie preferences through your browser settings.
12. Children's Privacy
Our services are not intended for children under the age of 13 without
parental or guardian consent. We do not knowingly collect personal
information from children in violation of applicable laws.
13. Telehealth Services
Video consultations are conducted through secure and encrypted communication
systems compliant with HIPAA and U.S. telehealth standards. Telehealth
services may not be suitable for emergencies or conditions requiring physical
examination.
14. Insurance Services
Synergy Well Life may assist users with insurance verification, plan comparison, and
healthcare benefit guidance through licensed insurance marketplace partners.
Coverage and reimbursement depend on your insurance provider and policy terms.
15. Marketing Communications
Promotional communications are sent only with your consent. You may unsubscribe
at any time using the unsubscribe link included in emails or by contacting
support.
16. Data Breach Notification
In the event of a security breach affecting sensitive information, we will
notify impacted users and relevant authorities as required by applicable law.
17. Third-Party Services
Our platform may include links to third-party websites, pharmacies,
laboratories, or healthcare providers. We are not responsible for the privacy
practices or content of external services.
18. Updates to This Policy
We may update this Privacy Policy periodically. Material changes will be
communicated through email notifications or platform announcements before they
take effect.
19. Contact Information
Privacy Team: privacy@synergywelllife.info
Support: support@synergywelllife.info
Address: 4540 Felosa Drive
Los Angeles, CA 90017
Phone: +1 910-278-8855